Privacy Policy

URL: /privacy-policy
Meta Title: Privacy Policy | Rose City Waterproofing
Meta Description: How Rose City Waterproofing collects, uses, and protects your personal information.
H1: Privacy Policy

Rose City Waterproofing ("we," "us," "our") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what personal information we collect, why, and how it's handled.

When you use our website or contact us, we may collect:

• Name, phone number, email address, and property address/town
• Details you provide about your basement or foundation issue, including any photos you upload
• Call recordings and SMS message content when you contact our tracked phone number (see "Call Recording" below)
• Standard website analytics data (pages visited, general location, device type) via Google Analytics

• To respond to your inspection or quote request
• To schedule and carry out requested work
• To follow up on incomplete quote requests (for example, if you start our online form but don't finish it, we may follow up by email or phone)
• To improve our website and services
• To meet legal and accounting obligations

Calls to our business line may be recorded for quality assurance and service purposes. You'll hear a notice at the start of the call. If you'd prefer not to be recorded, you can let us know at the start of the call or contact us by email or web form instead.

Your information is stored on secure, access-controlled systems ([CONFIRM: e.g. MongoDB Atlas with encryption at rest, hosted via Hostinger]). We limit access to personal information to staff who need it to do their jobs. We do not sell your personal information.

• Hostinger — website hosting and email delivery
• Twilio — call and SMS handling/recording
• Google (Analytics, Search Console, Business Profile) — website analytics and business listing
• [CONFIRM: any financing partner, if applicable]

Each of these providers processes data on our behalf under their own privacy and security terms.

[CONFIRM: retention policy — e.g. "Lead and customer information is retained for as long as needed to fulfill the purposes above and to meet legal/accounting requirements, after which it is securely deleted."]

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and ask questions about how it's used. To make a request, contact us at [confirmed email] or [tracked number].

Our website uses Google Analytics to understand how visitors use the site. You can opt out of Google Analytics tracking using your browser settings or available opt-out tools.

We may update this policy from time to time. The "last updated" date above will reflect the most recent revision.

Questions about this policy or your personal information? Contact us at [confirmed email] or [tracked number].